Meet The Team
Proud & Professional
Kendal P. Bishop
MScM, CPB, CRCA, CMRS, CPB-I
Kendal is the owner/ operator of The Bishop Agency the parent company of Revenue Management Medical Billing, Revenue Management Medical Billing Education, and Revenue Management Self-Pay Collections.
In 2014, she became a Certified Professional Biller awarded by the American Academy of Professional Coders. Throughout the coursework she was prepared for various scenarios that may occur in the medical billing field. In fall of 2016, she became a Certified Revenue Cycle Associate with the Healthcare Financial Management Association. Both credentials are recognized across the United States. In 2022, Kendal became a Certified Medical Reimbursement Specialist with the American Medical Billing Association and a Certified Professional Biller Approved Instructor with the American Academy of Professional Coders.
Kendal has strong skills in analyzing problems and finding solutions in a timely and efficient manner. She also applies her vast knowledge of medical billing to solve difficult problems and provide effective solutions. Her impeccable customer service skills help her to provide the best overall experience for everyone she interacts with daily. She works one on one with clients to help with issues they are facing in their office.
Kendal is a member of the American Academy for Professional Coders, Healthcare Financial Management Association, American Women’s Business Association-Women Connecting Women Chapter, Newberry County Rotary Club, Newberry Chamber of Commerce, and the American Medical Billing Association.
Kendal prides herself on building a personal relationship with each client that will reflect her professionalism, dedication, efficiency, and experience. Everyone in life has a passion and she found her passion in medical billing. She thrives on her ability to submit medical claims to payers adhering to their guidelines. Now that Kendal is an Approved Instructor, she can satisfy her other passion to share her knowledge with others.
Gwen Bishop is the Charge Entry Clerk and Human Resources Manager with Revenue Management Medical Billing. She brings over 25 years of management experience to our company. Gwen’s background includes owner and operator of Neal’s Burial Vaults and Grave Digging, Customer Service Associate, Business Office Associate, and Payroll Specialist. Gwen’s extreme attention to detail makes her a cut above the rest. She prides herself in identifying new efficient processes that will assist Revenue Management Medical Billing in providing exceptional service to its clients.
Join Our Team
Duties & Responsibilities:
-Daily follow up on all outstanding insurance and patient claims
-Research and validate posted payments and adjustments to ensure claims processed as expected according to contractual agreements
-Review and process correspondence received to resolve open A/R balances
-Work with supervisors to streamline billing procedures based on denial types
-Review denials and underpayments for appeal and/or resolution
-Handle incoming calls from patients and insurance companies regarding claims and patient balances
-Provide best billing practices and payor trends to other revenue cycle areas to improve revenue cycle operations
-Participate in revenue cycle projects as needed
- Monday - Friday
Essential Education, Experience and Skills:
-Minimum Education: High School diploma or equivalent.
-Must be 18 years of age or older
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